We interview over 1,000 candidates a week
to match you with the top 3% of E-Commerce experts.
Matching you with the perfect agent for your brand based on the personality traits & skills you desire
Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice
Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations
All agents go through an intensive, six phase recruitment
process to ensure we bring on the best agent for your role!
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Your brand is unique... which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Each candidate passes our skills training to make sure they can really "walk the walk". This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure theat we're only bringing on experts.
Customer Service Agent
Industry
Avg. Tickets Closed Per Day
Experience
Previous Role
Customer Service Agent
Industry
Customer Service Agent
Industry
Avg. Tickets Closed Per Day
Customer Service Agent
Industry
Avg. Tickets Closed Per Day
Supporting all of the channels your customers love, without limitations
Our agents are at the heart of what we do, and we recognize the importance of creating an environment where they can thrive. By creating an enjoyable work culture, our team becomes more passionate about the work that they do, resulting in a better level of service for you and your customers.
“Donna and Keenan, really exceeded our expectations. They picked things up super quickly. Now Donna is one of our Lead Agents and managers essentially of the whole team!”
“Our Team Leader, Joe, is phenomenal. Supprova has a really good group of people doing really good work.”
“Cath and Dia are our two agents and they are just exceptional. They have a very high understanding of everything that is going on with our product. It is a very technical product… we were very pleasantly surprised by how quickly they got it.”
“Working with the crew from Supprova, Jervy, Juan, Jezzriel and Shaira, this past year has been amazing. They’ve been great and I couldn’t be any happier!”
“All of the agents that we have have just done a phenomenal job in going above and beyond and actually caring about the product and our community members… We’ve seen phenomenal CSAT scores, we’re constantly above a 4.8 which is great!”
“Supprova has really been a Godsend… Our agent Rexter is great! From the start he’s been able to understand our back-end platforms… It’s been nice to have somebody who is motivated and executing really well.”
“Supprova and the agents that we have, have just blown all expectations out of the water. It’s been such a pleasant experience, truly. The three girls that we have fit so perfectly into our company culture. It’s so great. They have such an amazing work ethic (and they make my life so much easier obviously in terms of the workload.”
I can’t even put into words what a great experience we’ve had with Supprova.
We want everyone on our team to be from Supprova!
