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You’ve got your Supprova Dream Team by your side every step of the way to ensure a successful onboarding.
Your agent’s direct manager, responsible for monitoring your agent’s performance on a regular basis
Your new agent’s mentor during their first month to ensure a successful onboarding
Manages the relationship between you (the client) and your Excevo team
Answers all of your customers’ inquiries and can also handle other revenue-generating tasks for your brand as well
Your agent’s direct manager, responsible for monitoring your agent’s performance on a regular basis
Your new agent’s mentor during their first month to ensure a successful onboarding
| In-House |  | Freelance Marketplace | Agencies | |
|---|---|---|---|---|
| Level Of Expertise | Varies | Vetted Top Experts | Low | Varies |
| Dedicated Agent |  | |  | Varies |
| Fee | $$$$ | $$ | $$ | $$$ |
| Customer Success Team | Varies | | | |
| 24 Hour Agent Coverage | | | | |
| Performance Tracking | Varies | | | Varies |
See why 500+ top E-Commerce brands trust Supprova to handle their customer support
I’m very impressed! Everyone we have spoken to at Supprova seems to really enjoy what they do and they are very passionate about what they do! Our Customer Success Manager, Michelle, is very helpful and resourceful, always asking how she could continue to help us out. Our agent is great! She is super nice, diligent, and just a pleasure to work with.
Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem! Your agent will attend Live Training calls with your team in which you’ll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.
Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you’ll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.
Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you’ll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.
Absolutely! Our agents receive extensive training in Shopify, Zendesk, and Gorgias during their onboarding process. Using other technology? No problem!Your agent will attend Live Training calls with your team in which you’ll have the opportunity to go through any additional software they may need access to. We also record these calls to streamline training for them to refer to in the future.
I can’t even put into words what a great experience we’ve had with Supprova.
We want everyone on our team to be from Supprova!
